Terms of Service

The service

Alfred is a personal travel assistant that helps you plan trips, search real flight and accommodation availability, prepare itineraries and arrange bookings through our travel team and booking partners.

Quotes and availability shown by Alfred are live at the moment they're checked but can change until a booking is confirmed and paid. Prices include a 5% Alfred service fee, shown before you pay.

Bookings and payments

When you check out, you pay Alfred and we arrange the booking with the airline, lodging supplier or partner on your behalf. Your confirmation, tickets and travel documents are sent to the email on your booking once issued.

Each booking is also subject to the supplier's own terms — fare rules, cancellation policies and check-in requirements — which Alfred shows or links to before you pay.

Cancellations and changes

If you need to cancel or change a trip, message Alfred and the team will action it with the supplier. Refunds follow the supplier's fare or rate rules; Alfred's 5% service fee is non-refundable once a booking has been fulfilled.

Accurate information

You are responsible for providing accurate traveller details (names as they appear on passports, dates of birth, and contact details). Airlines can deny boarding over mismatched details, and correction fees may apply.

Alfred never invents availability, prices or property facts. If something can't be confirmed, it goes to our team rather than being guessed.

Acceptable use

Don't use Alfred for anything unlawful, to abuse or spam the service, or to attempt to bypass airline or supplier rules. We may suspend accounts that do.

Liability

We work hard to get every detail right, but travel involves third parties — airlines, hotels and suppliers — whose actions we don't control. To the extent permitted by law, Alfred's liability is limited to the amounts you paid us for the affected booking.

Changes to these terms

We may update these terms from time to time. The current version is always on this page, and material changes will be flagged to active users.

Contact

Questions about these terms? Message Alfred on WhatsApp at +1 416 333 7544.